Comment by inetknght
5 years ago
> If they pay for Google Fi and Google Fiber then obviously they can contact customer support. There's a phone number and everything.
Hahahaha that's a funny take. I'm going to guess that you've never had the misfortune of needing to contact Google for support of their products.
I have contacted Google multiple times for different products, and it's been fine. No misfortune involved. Nothing amazing but nothing terrible either. Just standard customer support, you know?
The worst was when I contacted Google Fi about my Nexus 5x bootlooping, where they wouldn't help me at all until I gave them the verification code from my Fi account. Normally that would be easy, but being on the road with my phone dead was...challenging... and support did not once attempt to show any compassion or willingness to work with me to figure it out.
I've also had a case where my Google-owned phone running Google's OS on Google's phone network wouldn't download my eSim, and it fell outside the Google support script, so they couldn't help me.
I learned two things, one was always have your 2FA backup codes handy, and the other was that Google support is not helpful. I'm no longer a Fi customer and have been slowly pulling all of my subscriptions from them.
I'm sorry for your difficulties, but this is exactly the kind of situations social engineering is made of. You can't blame them for not overriding the script out of compassion or empathy, otherwise some random person with a good story could take ownership of Google accounts.
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I have Google One and get support just fine from them.
Yeah, I always think this when this stuff gets posted here and people go "oh my god, I *wish" I could pay Google for support".
You can, it's not very expensive and you get a phone number you can call if there's any issues. The times I've needed it for problems like this, they always were able to help. But hating on Google brings karma, I guess.
If you give them money, you get better support than j. random user.