Comment by compiler-guy
5 years ago
We don't know why it was disabled. It may have been in error, but there are other possible reasons.
In particular, Google will disable accounts it believes have been compromised by third parties. This is a good thing, because it prevents the attacker from downloading the entire account and advancing through even more of the attackee's life, or deleting everything.
Recovery should be available via the backup account, if one has ever set that. This user doesn't say what they have tried on the recovery side.
The bottom line is that we don't know why what happened happened. It may be a bad reason--those certainly happen--but legitimate issues can also drop users into this bad situation.
I have some inaccessible (locked? disabled?) accounts setup with backup accounts that when attempting to recover, the recovery form says "email sent" but no email arrives. I still recieve email forwarding from the inaccessible accounts.