Comment by hombre_fatal
5 years ago
> I'm sure an account rep will escalate it and the account will be restored. It's not like Google goes and deletes all the data with someone's account with they disable it for suspected fraud/spam.
If you left your comment here, it would have been typical HN sarcastic snark.
You are talking about a company infamous for its lack of customer support and, when you do get a human on the phone, infamous for the "sry, computer says no" dead end, so beware of extrapolating from what I assume are your positive experiences.
You mention Google Fi/Fiber in your mistake of thinking that if you can get anyone on the phone, then they can help you with your lateral issue in another system, but this is exactly the frustration with contacting Google.
I've had my account disabled without notice for supposed issues with Adsense, Adwords, Gmail, and Gcloud over the last 15 years, and your optimism would almost be endearing if it weren't so cocksure. Get burned a few times and you join the ranks of us who have learned to use different Google accounts for everything, breaking another Google ToS.
They often have at least email support for services that you pay for.
...but the service most likely to be broken in an impactful way with Google is email.
Google's changed a lot in the past 15 years. Every Google One account comes with customer service now. Nobody's saying it's perfect but the old "there's literally no way to contact Google or have them do anything" just isn't true anymore, and hasn't been for a while.
It sucks you had some bad experiences, but your snark towards me is uncalled for. Google service reps can escalate to address what you call "lateral" issues.
But none of this matters, because in this particular case the user hasn't even tried contacting Google. Maybe because if they did, there would be nothing to tweet about.
> Every Google One account comes with customer service now.
Yes, but to get support, you have to log into your account which you can't do if they have suspended it.
Did you have positive experience with google support yourself or do you work at google? Never heard of any positive customer support experience with google.
As I said in another comment, just normal customer service experiences. Nothing amazing but nothing terrible either.
You've probably never heard of a positive experience with them because people rarely write on a forum about a normal boring customer service interaction. People only talk about it when it goes terribly wrong.