Comment by busterarm

They all give you levers. I'm more referring to being required to overspend to overcome Elastic's incompetence (i.e., you're already aware of the levers, they're maxed out and the provider doesn't have a way forward).

Referring to my other example, in more detail: Elastic Cloud suggests operating your cluster across 3 datacenters for redundancy. This is a good idea. Then Elastic does maintenance in all three datacenters that your infrastructure is in at once and takes your clusters hard down. This is fucking stupid. Elastic's suggested solution to the problem: Operate a _duplicate_ cluster in 3 datacenters in a different region/provider. No guarantees that they won't do the same there either so it's not actually a solution.