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Comment by kxrm

5 years ago

Sadly it's becoming more the norm to rely on other services for social interaction. The last company I worked for completely ditched forums in favor of Facebook groups for community support.

7 comments

kxrm

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heavyset_go  5 years ago

This happens a lot, but I've recently worked with a couple of clients who are trying to own the communities they built after migrating to Facebook because "that's where everybody is".

Turns out FB is capricious and has no problem pulling the rug out from under those companies and the communities they foster on Facebook without notice or recourse. Pages and groups with hundreds of thousands of followers can be wiped off FB and there's nothing your business can do about it.

If I were in their shoes, I'd just use FB as a funnel to an online property that I own and control.

_abox  5 years ago

Yeah even open-source projects, like HomeAssistant moved to discord :(

Matrix would be a much better choice IMO.

  • Mawr  5 years ago

    Just tried it with the hopes it's not just another FOSS alternative to <popular app> that gets touted everywhere as 'better', but is very clearly worse in every way.

    It's worse in every way. It's not even close to something as polished as Discord.

    1. "Open in browser" is a good start, but then the registration process is downright painful. Discord doesn't require you to register at all to try it out, just to pick a nickname, it's vastly better for onboarding.

    2. Requires unique nicknames. A chat app with unique nicks? this has to be a joke right?

    3. As usual with FOSS, the worst part is the UI/UX. The whole design is extremely confusing. At first glance it appears the app only supports 'rooms'. But it seems that there are 'communities' and 'spaces' too? I have no idea what's going on. Discord just has servers with channels and private messages and it's all clearly indicated in the UI.

    Listen, I do want to use open and free alternatives if possible. But let's be realistic and stop pretending that something like Matrix is anywhere near Discord. A more reasonable alternative would be Zulip.

  • lolinder  5 years ago

    I see this comment on so many different threads about so many different organizations who choose something other than Matrix. Matrix is clearly not a much better choice for most orgs, or more orgs would use it. That many FOSS orgs don't suggests that even people who believe in free software don't all see Matrix as a viable alternative to commercial solutions. Nebulously insisting that Matrix is "better" (without any specifics) doesn't help address the problems that drive people away.