Comment by hnedeotes

One can hope, but sadly I don't think it's going to be an easy shift.

People managing work, from what I've seen, still prefer to babble over their scribbled 5 basic points than taking the time to do their job and create relevant textual information. Then you listen, you take notes, and then you go and produce whatever documentation of the objective is required to at least understand if it's going to work. Of course you still will have gaps in your understanding, so then more calls, and repeat. In the end, unnecessary/missing features, a whole bunch of time wasted in crap, deadlines missed, burnt time, all of which could have been avoided if someone just had taken the time to do their supposed job - this is not to say it wouldn't have to be discussed, or that there's no need for back and forth and calls, etc, it's just instead of starting halfway you start from -50% or something.

Even in outsourcing platforms there's been a shift contrary to that. At least two years ago and before that, video calls or calls weren't really usual unless you were in some months long collaboration - now even there everyone expects video calls on the interview... It doesn't matter if it's a $100 one time job or whatever.