Comment by tolbish
5 years ago
The lack of documentation/procedure, and the process issues with others contacting you needlessly instead of the SME. They just seem like structural issues that would not be specific to one team.
5 years ago
The lack of documentation/procedure, and the process issues with others contacting you needlessly instead of the SME. They just seem like structural issues that would not be specific to one team.
Oh. Other departments are better in those areas. We had troubleshooting and recovery procedures in the previous team.