Comment by ctvo
5 years ago
The people most capable of taking the action items are assigned it. This could be expertise, resourcing, proximity, etc..
In an open discussion of the root cause, many times the issue is across multiple services / organizations within a company. You’d assign tasks appropriately across teams as needed. The key is to find and create actionables to address the root cause, not to punish / blame individuals.
"The people most capable of taking the action items are assigned it. This could be expertise, resourcing, proximity, etc."
Expertise and proximity are facets of responsibility (well, technically they are facets of knowledge, but ideally knowledge, empowerment, and responsibility are aligned, else things ALSO won't get done). Resourcing is a red herring; I've seen things get assigned to teams based on "they have the capacity", without it being an area whose domain they're familiar with (i.e., they don't work in that area, and ergo are not responsible for the outcome) - those things rarely get done, and never get done well.