Comment by Frost1x
4 years ago
On the list of screw-ups I've seen, this is pretty benign. I'm sure not long after this happened, they either realized their mistake or a flaw on the system they were working with. No reprimand needed, maybe some joking criticism to ease the stress I'm sure they're feeling knowing some asshat manager might actually think this is terrible and do something stupid like fire them.
The worst side effect of this to HBO is probably the cost of some unnecessary customers calling customer service confused.
The other side effect is a non-trivial number of people probably reported email from HBO Max as SPAM to Gmail etc. Speaking of which--I got this and, while I subscribed to HBO on Comcast for a while, I've never been an HBO Max customer.