Comment by tialaramex

Crooks also thrive on confusion†. We can and should make software more robust against getting confused by bad guys, but Grannie we can't do much about.

So alas, even if on every previous transaction, Grannie was told, "Please read the SMS carefully and only fill out the code if the transfer is correctly described", she may not be suspicious when this time the bank (actually a phishing site) explains, "Due to a technical fault, the SMS may indicate that you are authorising a transfer. Please disregard that". Oops.

† e.g. some modern "refund" scams involve a step where the poor user believes they "slipped" and entered a larger number than they meant to, but actually the bad guys made the number bigger, the user is less suspicious of the rest of the transaction because they believe their agency set the wheels in motion.