Comment by semireg

I’m so upset at this. Not anything about Freshworks. But just how disappointed I am in Zendesk.

1) when I started my own niche electron app I paid for Zendesk and the SOBs put a limit of like 2MB on attachments. So users would email large screenshots and I’d have to ask the user to email to me directly. I contact Zendesk about this and got a “sorry” shrug and something like “we can support this but you must upgrade to the 10x cost plan.”

Sometime in the last year they relaxed that, so that’s nice.

2) I’m a solo Dev. I’m hiring my first part time support folks. I want to automatically assign a ticket to me so I can assign to them. Sorry, it’s going to cost me another $600+ year to do that.

I mean, c’mon. I get it. But to go from $5/month to $40x3/month is just not a fun experiment.