Comment by MichaelBurge

You only give people details if they're a good-faith actor. If a spam bot leaves garbage on my blog, I don't configure my spam filter to send them the exact words and phrases that get them detected.

I don't know anything about this company, but the other comments are giving the vibe that this company is similar in social status to a spam bot and Google's customer support is correct to cut them off with no explanation.