Comment by strogonoff

There’s a bit of incentive misalignment when commercial software performance is concerned. If we presume customers with tighter budgets tend to be more vocal and require more support, and customers on slower machines are often customers on tighter budgets, the business as a whole might actually not mind those customers leaving as it’d require less support resources spent on customers who are more difficult to upsell to.

Meanwhile, the majority of customers with faster machines are not sensitive enough to feel or bother about the avoidable lag.