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Comment by UncleMeat

5 years ago

Hi there. I'm a Googler and I've directly interfaced with a nontrivial number of customers such that I alone have interfaced with more than 0.000001% of the entire world population.

All you need to do is browse any online forum, bug tracker, subreddit dedicated to a consumer-facing Google product to know that Google does not give a rat's ass about customer service. We know the customer is ultimately not the consumer.