Comment by javajosh
4 years ago
People respond to incentives, and "fast-to-react" is easier to measure than "wisely proactive" in at least two ways. First, the risk is no longer theoretical; the damage was measured. Second, the fix is easy to measure: spend $X dollars on Y firm on date Z. This is all nice, easy to understand evidence of a manager doing their job.
Alternatively, you have staff pointing out a possible flaw. That staff's time was already allocated; their noticing a flaw is a) taking time away from their allocation, and b) tacitly critical of decisions made above their pay grade. And even if they are right, the manager won't get credit for prevention, and in fact will get punished for "wasting" resources in an ad hoc way, rather than what they were acquired for.
It is depressing in the extreme to work for such an organization, and you were right to quit, because over time these perverse incentives will start to shape you whether you like it or not. The very idea of owning your work, of caring about real-world outcomes, becomes anathema as a matter of survival. You have to exist, along with your org, in a checking-the-boxes, don't-notice-what-you-aren't-paid-to-notice, mode. It's safe and comfortable for the body; it is deadly to the soul.
Just in case any onlookers need it spelled out, the phrase “easier to measure” in this case is vastly different from “better.”