Comment by II2II

... and if you search for that meaningless number and manage to find a proper support page, you are usually left with as much information as you started with. I don't understand why open source developers are so much better in this respect, but the diagnostics usually leave me feeling as though I could solve the problem even when I don't have the technical skills to do so. Being able to comb through the logs to pinpoint the problem is a major contributor in this respect.

(The only counter example I can think of at the moment is Samba, and guess what ... it interfaces with Microsoft products!)