Comment by mmcclure

5 years ago

I think "less capable moderation tools" is really underselling how purposefully useless and nonexistent Slack's moderation tools are for open communities. I cannot overstate how terrible Slack is in this regard.

To be clear, I really and truly don't fault them for this: Slack's always been clear that their focus is on business communication, which is a totally different animal when it comes to moderation needs. Discord is nearly infinitely better in the sense that they have any tooling at all, but it's still considerably far behind the resources I've got when moderating a large Discourse instance.

I understand your pain. Even simple things like moving posts from one channel to another aren't possible for an admin to do in Slack, although this has been basic forum functionality since...ever?

Not even for open communities. I'd love an ability to mute annoying sales colleagues boasting about this week's big win, etc.

I have no professional reason to communicate with this team, why should my day be interrupted with their whooping and macho sales competitiveness.

  • Do you not have seperate channels for that sort of thing? We have a channel called "big-wins" where the sales people can flag up new/extended deals. I have it muted but check it out from time to time to see if we've bought in any interesting customers.

    Channels and channel discipline are the key to keeping Slack manageable. Have lots of channels with specific purposes and people can choose what they care about and ignore the rest.

    • #general. I'd quite like to be able to mute almost all middle management.

      Hearing people like 'head of people' or 'release manager' spout inspirational management quotes just makes me cynical and miserable.

      I'm far happier with my job and probably also more productive without their input.

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> Discord is nearly infinitely better in the sense that they have any tooling at all, but it's still considerably far behind

Could you expand on this a bit?

A lot of this thread seems to be coming down to opinions. Are there specific moderation features that Discord lacks?

  • How do you move conversations/posts from one channel to another? I assumed this had to be built in because of so much meme ish talk of discord mods.

    • I moderate (but I’m not admin for) a ~5k member Discord server, and the only tool I know of to move conversations is to tell the users to take it to #other-channel.

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