Comment by lux

5 years ago

I loathe Discord for (non-dev but still software-related) community management but we tried launching a forum and realized users don't care and just want Discord or Slack. It's now in the "familiar" zone and registering for a forum sucks. They don't care that it's hard to find answers, or any of the other reasons listed here, many of which were our motivation for starting a forum. We ended up dividing users and now have a dead forum with a banner directing people to our Discord :P

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lux

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lux  5 years ago

I wonder if this is also part of the preference for Discord, but all of our most active/longtime users tend to prefer DMing us over posting publicly. We should probably discourage that so the community seems more active, but it probably lets them feel like they can speak more freely.

skinnymuch  5 years ago

I’d be interested in seeing how that stuff went for you. I am also worried about a dead Discourse. I am now leaning toward just doing Discord. I am unhappy about it. But I think it’s the right move for the community I manage. I will email you this week if you don’t mind. :).