Comment by rcarmo

I could not agree more. Chat is great for coordination and hand-holding when you can spare the cycles for supporting someone directly, but it is a mess for retaining knowledge or documenting past issues/resolutions.

Also, if you’re on a significant timezone offset, you will seldom be able to chat directly anyway. To assume otherwise is somewhat naïve, really.

Most people don’t know GitHub now has Discussions, which is enough of a usable forum to fill in that gap without turning Issues into a pastiche of random arguments, and I hope other dev platforms follow suit to spare me the trouble of spending hours sifting through random Slack/Discord channels asking for very specific things I could just search for.