Comment by beaconstudios
4 years ago
No, but that airlines hire essentially customer service reps to face the brunt of people's anger while the company changes nothing to prevent the problems is a classic corporate strategy. They exploit customers and neglect their responsibility and then hire some poor mug to get shouted at.
I don't know if that's David Graeber's specific criticism but it is mine.
>airlines hire essentially customer service reps to face the brunt of people's anger while the company changes nothing to prevent the problems is a classic corporate strategy.
I'm sure airlines do a lot behind the scenes to make sure they don't lose their luggage. Even if they didn't, I don't see why a worker co-op wouldn't have the exact same incentives.
Well for a start, worker coops are not commanded from the top down so the owners don't get to just ignore customer complaints, because the owners, being the workers, are the ones taking customer complaints. Worker coops don't solve the problem of the profit motive though, where solutions that hurt the bottom line won't be implemented. That's an issue with markets themselves.
I'm far from an expert in this, and I'm no utopian, but I think it's important that we understand and identify where the problems in our society come from.