Comment by contingencies
5 years ago
Dear Namecheap CEO,
A better way you could have done this would be to announce non-renewal but have a single-renewal escape clause for people who are too busy to deal with it. This would allow you to make your point without shafting the consumer. You could also have given something back like a one-time at-cost discount on moving to new replacement domains. You know, act in solidarity with your customer instead of against them.
PS. It's not too late to fix this. Be part of the internet we love, the internet that crosses borders and joins people.
Nationalism is an infantile disease. It is the measles of mankind. - Einstein
I agree that this move seems too abrupt. Fulfilling current paid services and setting a reasonable deadline for final renewal (if payment is still available, which may be out of your control) and a reasonable maximum term length for any renewals would provide a lot more business continuity.
Maybe you're not worried about business continuity of the newly sanctioned customers, but other customers who aren't currently sanctioned but may be subject to future sanctions because they don't control the regime they live in would appreciate a more reasonable continuity process.
Of course, if these sanctions are as a result of legal requirements, gotta follow the law. But, so far, there doesn't seem to be a blanket ban on business with people in Russia; other than banking restrictions make it hard to transact.