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Comment by NamecheapCEO

5 years ago

Contact us, we'll make exceptions in cases like this. Thanks for what you are doing.

Dude, right now all of us are in deep shock, while:

- some are trying to find their relatives in Ukraine

- some are coordinating and volunteering

- some are trying to get themselves and their families outside of Russia (which gets harder by the minute because of prices and sanctions)

- some are trying to smuggle at least some of the money outside, because their entire life savings are now blocked

- some are trying to preserve what they have despite ruble and market crashing

- some are hunkering down with what they have and their loved ones, trying to stockpile some food before prices skyrocket

and no one has any time to cope and process anything - don't forget usual workloads, too. planning for a week feels like it's already a strategic, not a tactical scope

I get what you're trying to do, but can't you at least give more time for everyone? Right now I need to drop everything and migrate my DNS as well because my private email that I use for docs will stop working in 6 days. And to figure out how to pay the transfer fees while doing all that. It's very much fucking stressful already.

edit: I've worded that badly - I'm not complaining, I'm just asking for a bit longer grace period for everyone. It's very easy to miss an email for 6 days during these times. All of these issues are obviously dwarfed by what Ukrainian people are going through right now.

  • I just want to point out that this is the first time I've read a Russian resident's perspective on what's happening right now.

    The overall picture I get in Western media is that Russians are being dragged into this against their will by Putin. People have started calling for sanctions on certain regime members and supporters, but have so far avoided more broadly demonizing the Russian populace. I hope it stays that way.

    Good luck.

    • My understanding is that older Russians tend to be more supportive of the war.

      Not only do they more broadly believe Ukraine isn’t a legitimate country independent of Russia, they’re also more likely to perceive threats from the west and the potential for Ukraine to become a contributor to the threat very quickly. They’ve witnessed conflicts materializing very quickly in the past, and they’re aware it could happen again. Ukraine has dramatically improved their military training, equipment, and size since Crimea. Given that alone it’s clear to see how many Russians might see Ukraine as a threat with their non-NATO status and demilitarization not being guaranteed.

      Having said that, it seems Putin has been trying to encourage acceptance of war in Russia for months because evidently there isn’t a broad enough acceptance as it is. At least from the government’s perspective, as they’ve been planning this war for quite a while. I believe the necessity of the war from their perspective came sooner than expected, otherwise they likely would have been seeding the idea of the need for war much earlier. I’m not sure.

      So there are certainly a lot of Russian people who believe the war is justified. I’m not sure what the ratios of for/neutral/against are, but I suspect they’re not especially lopsided. Unfortunately. It doesn’t seem there’s significant reason to believe Putin will back down, or that Russian people will force him to.

      24 replies →

    • > Russians are being dragged into this against their will by Putin.

      Unfortunately, this is profoundly incorrect. I know a lot of young(-ish) educated Russians, and at least 50% (by my estimate) kind of agree with Putin that "they were left no other choice".

      14 replies →

    • The regime and supporters are also Russians. If it was just Putin, there would be no war. A lone, old, crazy man would be hardly a threat to Ukraine.

  • It's hard for me to send my sympathies to you - my relatives are either hiding in bomb shelters, or fighting your countrymen in the east and in the south. They are all Russian speaking people who hate Russia and everything Russia stands for with passion these days. Anyway, please accept my sympathies, and find strength in yourself to do more.

  • When your country is attacking another country, asking for empathy is best done by relating what YOU are going through, personally, as opposed to telling stories for others.

    I suppose that's somewhat metaphoric for the philosophical differences in how authoritarian rule manifests vs. whatever it is we call it in the West.

    I have empathy for everyone in Russia who is going through hardship during this time.

    • yes and no - I wasn't going for the empathy here.

      silently losing your email address because you've missed one email in that rush sounds very very bad, esp if you're waiting for some important documents that can make or break your life/immigration/whatever.

    • This is surprisingly healthy view, you are probably (sorry for labeling you) not watching main stream media and get your news from more independent sources?

  • The entire purpose of the sanctions is to make life difficult for Russians. Do you find this unfair? Then tell me the alternative. The West have tried appeasing Putin, but clearly he is not going to stop, ever. This very moment the Russians are closing in on Kyev, ready for the slaughter. While Russians are scrambling to save their money, Ukrainians are scrambling to save the lives of their loved ones. Should the West use weapons instead of economic sanctions? This would be third world war, probably the end of Russia but more likely the end of the world.

    So tell us what we should do instead of sanctions?

  • It's heart breaking to hear about people getting their lives turned upside down on both sides because a political elite on one side decided to forcefully take everyone on a horror-themed joy ride.

    I see many stories of people mobilizing to help Ukrainian refugees however they can and those are great; I hope those of you getting caught in the chaos on the russian side can also find compassion from someone, in what I imagine is just the start of these coarse collateral-damage-prone punishment-minded moves (well intentioned as they may be).

  • Call on your government to end the war. Immediately. That seems much easier than working down your list, because it will grow longer with each day of this invasion.

    • It's not a government, it's a dictatorship, and if you protest or call it a war you can disappear in prison; I just read that Putin has a 15 years punishment in mind.

      You might as well say "just assassinate Putin, it's much easier".

      But agreed that figuring out something to do would be good

      5 replies →

    • I can't even call on my government to fix a pothole and this guy has to convince his dictator to let go?

      I'm pro-siege, because I see Russian activists as collateral damage to stopping the machine, but it's not their individual fault they can't overthrow an authoritarian government.

  • Yeah right. So atm I'm sitting in Kyiv centre, central traint station was bombed in the night. Babyn Yar, Holocause memorial was bombed yesterday - it was a try to destroy tv broadcasting tower. I'm so not fucking sorry for your shitty incovinience. I managed to get wife and kids out of country. And five more women with children to Poland. All of that under bombings. Go fuck yourself, I don't remember that ukrainians were given time.

  • Are you really honestly shocked? Has the news in Russia been completely opaque to the preparation to this invasion? It seems like everyone else has known about it for months.

    • My eastern relatives are all brainwashed by putin's pr. They only read news that come from their fb feed, and they all point to tacc/rt/sputnik/etc. I have already had so many arguments and now have asked them to not speak to me about it and just "inform themselves". They don't trust western media so I asked them to read Indian/Israeli/other neutral press

    • Personal attacks will get you banned here. No more of this, please, no matter how right you are or feel you are.

      Attacking individuals personally is no way to express your feelings about this situation. Everyone with any connection to it is in a high emotional state right now. Having HN community members get aggressive with their fellow community members only makes things worse.

      Nationalistic attacks aren't allowed either, and you crossed that line too. We're not practicing collective punishment here, as long as I have anything to say about this place.

      I know it's hard to stay tolerant in the presence of strong feelings, but that's what commenters here are asked to do—and if anyone can't do it, they should refrain from posting until they can.

      https://news.ycombinator.com/newsguidelines.html

Hey I saw a post on a local FB group today from an Aussie company who worked with a Russian dev years ago and had their contact details on one of 50 domains, and they're being asked to move everything.

They said support is not responsive, any way you can be more discriminating about the level of Russian involvement that will trigger a suspension? I will post a link to your statement here for them.

When you're in a crisis situation, the last thing one needs is even more pressing things to get done. Especially ambiguous ones like writing some pleasant appeal to support, and hoping for understanding. And worrying that if support falls back to the large print policy, then having even less time to effect a transfer.

If you're serving the like of RT.com then redirect that to somewhere truthful yesterday, but turning the screws on individuals feeds right into Putin's censorship goals. At least consider moving your deadline back to something more graceful like 60 or even 30 days.

It's a bit counter productive to shut down the people that is actually trying to help. Then there is only Putins views out there... That is exactly why the west did NOT shut down internet to russia, if we do that, there will be noone speaking against Putin.

  • > It's a bit counter productive to shut down the people that is actually trying to help

    It has been said that exceptions can and will be made.

    Though I suspect it might not be as easy as just asking because if it was everyone would just ask, so those needing an exception will at least need to take time to formulate an explanation, and wait for responses, etc.

    Not ideal, but IMO understandable from namecheap's position.

This whole debacle is just proof that Namecheap will make hasty, marketing-based decisions based on the whim of the CEO.

It's no longer a reliable platform, or rather it never was.

You're hurting a lot of people who are using foreign services because they want to limit their exposure to Putin's regime.

The Russian state doesn't use Namecheap. Do you really think the negatives could be outweighed by some positive here?

  • This is NOT a "whim of the CEO" - 82% of Namecheap's employees live in Ukraine, 1700 people. And you're expecting them to support Russians? Think again.

    I'm 100% supportive of Namecheap's actions in this.

I may be being overly paranoid here, but consider that being made an exception of by Namecheap might draw the wrong kind of attention from the regime.

Are you now going to ask for the voter record of each of your customers?

Or what is the appropriate anti-Putin a customer must have to be allowed to use your company's services?

Wait aren't they obligated to do this under the new sanctions anyway? Same goes with any company that wants to continue doing business with US and EU, am I wrong?

I mean, honestly, if there wasn't moderation here I would be bluntly insulting you. I will definitely boycott you from now on. Both as a person and as a company.