Comment by bphogan

For the consumers, there's the various state agencies. In Wisconsin, you don't contact the BBB, you contact the department of Agriculture and Consumer Protection. Those guys shut down a regional cellphone provider because of some complaints I and a few others filed about billing practices, etc. They responded to my web form submission with a half-hour very interested phone call.

I've heard similar stories in other states. I've always been told, as a consumer, to avoid the BBB and go through the state agencies.