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Comment by riku_iki

4 years ago

> he could find an email that said that a customer was going to leave unless they fixed the bug

Yes, otherwise it can totally be that his impact is not that large actually.

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riku_iki

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carlmr  4 years ago

Could be could not be, hence the hard to measure part.

I've stopped using many tools because they created just too many issues. And in that case you will not write these emails as a customer, you just leave (as long as there are better options).