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Comment by sixhobbits

3 years ago

I have my issues with Cloudflare and their captcha and their contribution to the centralisation of the internet, but this doesn't really seem justified. You clearly aren't using their business plan for its intended use - and yes, marketing and sales teams are always going to emphasise features over limits, but I'm guessing a quick "hey we plan to use this for 300TB/month is that OK?" question up front would have saved a lot of effort on both sides.

Overall, I'm always really impressed by how the Cloudflare exec team is on here, helping out directly or offering to get involved personally when HN has a problem. I think if people keep abusing it like this, that level of support will probably be dialled back significantly, which would be a shame.

Overall, I'm always really impressed by how the Cloudflare exec team is on here, helping out directly or offering to get involved personally when HN has a problem.

There's something to learn from every customer interaction. Big or small. Free or paying. I like to hear from customers.