Comment by denimnerd42
4 years ago
Unfortunately almost nothing my org does is "self service" we rely on shared service orgs to provide hosting, sysadmin, production support, software procure, hardware procure, platforms, security, etc.. This makes it almost impossible to get anything done since the shared manager is so many steps away and priority of each task for the shared service org is so low.
(somewhat tongue-in-cheek, but not totally misrepresenting, either...)
Unfortunately almost nothing my org does is "full service", we rely on every functional group to figure out their own solutions to hosting, sysadmin, production support, software procurement, hardware procurement, platforms, security, etc... This makes it almost impossible to get anything done since every team starts from scratch on every one of these things, doesn't have a driving interest to cooperate or interoperate with other teams, doesn't have the expertise in-house as it's not a core part of their function, farms it out to high-priced consultants who then roll off at the end of their contract, taking any learning and institutional knowledge with them each time.
yes that and cost savings is why we have them in the first place but the effectiveness is low so there needs to be a tweak.