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Comment by leetrout

3 years ago

I have nothing but bad things to say about Brother. I will never buy another one.

Last purchase was a $350 multifunction color laser printer that stopped turning on. I was just over the one year warranty and no support from Brother and their authorized service centers want to put me on a commercial support plan. I bought it for my wife, a teacher, because the school copiers were always broken or unavailable.

HP makes shitty printers but they will actually help you get something replaced in my experience.

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leetrout

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xattt  3 years ago

I have an HL2270DW monochrome laser that’s been a workhorse for the last decade for my family. It’s got network support and duplexing.

Brother must have jumped the shark lately.

It had no problems printing on random toner (or I have been lucky), and I have extended its useful lifespan by running CUPS for AirPrint support on a home server. It seemed like one of those legendary products at the time I bought it.

I think companies will bring on star engineers from time-to-time to build brand goodwill, and then let the bean-counters loose that will tie up loose ends.