Comment by overgard

So, just straight facts here. In F2P games, (and gambling), the vast majority of the profits come from a very small minority of people called "whales". The vast majority of users never spend a dollar. These whales are usually people with a gambling addiction or some other psychological issues, and they can and will bankrupt themselves and their family. Yes, they have some of the responsibility here, but people that design games to prey on these people deserve some responsibility too.

Just a personal anecdote, I used to work on a F2P game years ago before I knew these things. Once, I wrote a visual effect for some dragons that players had to pay for which used some pretty fancy shader code. As a consequence of said fancy shader code, some low-end devices with poor ES2 standard support didn't run the shader properly. One day, we had a crazy lady drive to our office across interstate lines, about a 16 hour drive, and she threw a tantrum because she thought that we had "scammed" her out of getting the visual effect she paid for (I guess she was older and didn't realize it was just a bug). Some people get way too invested in this stuff, and as moral human beings we have to be mindful of that and not just blame the crazy person.