Comment by a-dub

it kinda reminds me of the whole aca website debacle. in both cases, they tried to use one of these large, general outsourcing firms for technology work and in both cases it ended up with nobody on either side knowing what they were doing.

if there's a lesson, i'm pretty sure it's "if you choose to outsource something because it's sufficiently special that you don't feel comfortable doing it, make sure you outsource it to someone who specializes in what you need done."