Comment by AtlasBarfed
4 years ago
1) real estate by the airports is probably #1
2) airport counter real estate or the real estate at the "car rental satellite facility" is probably hard to get
3) fleet sale discounting with the car companies
But #1 is probably the main one.
Car rentals are actually decent in competition, although there may have been a merger flurry at some point.
Yup, Enterprise, Avis, and Hertz own them all.
It would probably take self-driving so an off-airport lot could dispatch self-driving cars to someone.
Customer service at car rentals is awful, it always seems to take an hour to get a dumb piece of paper and someone that says "go to this spot"
Disclaimer: not an industry expert, but all I see is three companies with the market share and no one new in probably 40 years, awful IT and customer service, and companies mistakenly calling the cops on their own customers for not-stolen cars.
Right, but it doesn’t seem like it’s not a free market, there doesn’t sound like there’s legislation protecting these companies. Unlike what EVs have has to go up against with dealerships.
Extremely poor customer experience across the board sounds ripe for disruption. Companies just don’t understand how vulnerable this makes them. There’s absolutely no loyalty or connection built with a bad customer experience.
A few years from now there will be a startup that shows us a better way and we’ll have a hard time understanding why we put up with crappy customer experience and mediocrity for so long.