Comment by Ken_At_EM

Right, but it doesn’t seem like it’s not a free market, there doesn’t sound like there’s legislation protecting these companies. Unlike what EVs have has to go up against with dealerships.

Extremely poor customer experience across the board sounds ripe for disruption. Companies just don’t understand how vulnerable this makes them. There’s absolutely no loyalty or connection built with a bad customer experience.

A few years from now there will be a startup that shows us a better way and we’ll have a hard time understanding why we put up with crappy customer experience and mediocrity for so long.