Comment by mattnewton
3 years ago
There’s still a country mile between what gp is suggesting and what Comcast gets away with because of their monopoly position.
Anecdotally, I replaced a router they gave me because it would randomly crap out (probably neighbors using the xfinity Wi-Fi feature I couldn’t turn off), and they kept trying to charge me a monthly rental fee for their router. Every time I would call with confirmation it had been returned, the charge would be removed for just that month and back again the next - this is just the most recent example of a long line of infuriating time wasting schemes I have dealt with from them.
This happened to me as well with Cox Cable in AZ back in the early 2000s. I returned the modem and got the returned receipt. Next 6 months I had to call and get them to reverse the charges. At that point, I started recording all the calls each time I had to call and get the charge reversed. Recorded 5 months of calls, had them transcribed, and sent the transcriptions, recordings, and a copy of the return receipt to the AG’s office saying “I believe Cox is committing fraud, and I wonder how many people they’re doing this to”. Never heard from Cox again. I did actually wonder how many people just continued paying it because “it’s just $5 a month”