Comment by II2II

I'm with an ISP that is fairly well known for having poor support. I have never had an issue with them. They deal with problems on their end efficiently and without complaint. I would never expect them to deal with a problem on my end, so they never have an excuse to provide me with poor customer service. It all works fairly well, particularly since I am paying about the half the price compared to a major telecom company.

Compare that to a major telecom company. Even if I took the same approach, I would have more issues to deal with (typically issues over billing, rather than technical problems).