Comment by justrudd

This happened to me as well with Cox Cable in AZ back in the early 2000s. I returned the modem and got the returned receipt. Next 6 months I had to call and get them to reverse the charges. At that point, I started recording all the calls each time I had to call and get the charge reversed. Recorded 5 months of calls, had them transcribed, and sent the transcriptions, recordings, and a copy of the return receipt to the AG’s office saying “I believe Cox is committing fraud, and I wonder how many people they’re doing this to”. Never heard from Cox again. I did actually wonder how many people just continued paying it because “it’s just $5 a month”