Comment by adrianh
4 years ago
The solution here is for the company to make a proper help page explaining that, then respond to all the support emails with a link to the help page.
No need to poison the well for everybody else due to wanting to avoid a "support burden."
My own product/company has a few common issues like this, and the help page strategy works fine. Answering emails for these types of things is not a big deal as long as you have stock answers/pages prepared.
No layperson such as a TikTok user is ever going to read a help article. Much less an error message popup.