Comment by madamelic

> it also represents the removal of cross cultural exposure

I don't call a call center to be exposed to new cultures. I call them to fix a problem.

Waiting 20 minutes then ending with someone who has a terrible mic that seems like it's 10 feet from their face then throw on an accent of any type (heck, I've had agents with US Southern accents that I can't understand) and I end up hanging up to pull the lever on another agent.

Like yeah, is it racist? Probably. But would it fix a problem without hurting anyone? Yes.