Comment by wonderwonder

They are not making them sound white, what does white sound like? A Caucasian from Germany, Russia and Alabama all sound very different even when speaking English fluently. They are giving them a generic American accent. Its not a race thing, a large number of call centers are based out of India and for a good number of Americans the Indian accent is hard to understand. I personally have a very hard time with it and because I work in tech that is a disadvantage for me. There are also many Indian accents. Now to be clear, I mean 'India' as the country, there is no standard accent for people of Indian descent that grew up in Britain or Florida for example. With that said, that's my problem, the speakers are my co-workers and just as good or better than me at their jobs which is building software. After a couple of conversations, I adjust and I am able to communicate freely with them but its very much an adjustment on a per person bases. Again, though that's my problem, not theirs.

Now when dealing with call centers, many of them are sales focused and losing sales because your customer base can't understand your salesmen is a very real problem. Editing their accents to encourage more sales is not a race thing, because again, what does 'White' sound like? Its just smart business. Same with customer service, if an American calls in to get help from your company and they cant understand the person speaking with them they are going to get frustrated and the business is going to lose clients.

tldr: I wish everyone would stop making everything a race thing.