Comment by vegetablepotpie
4 years ago
The advantage of a great logistics network is predictability.
If I order from Etsy, I will drop $100 on a product and shipping. But when will I get it? I don’t know. Will it even arrive? Who knows?
With Amazon I know what I order is coming this week. That’s why I buy from them and no one else. It doesn’t matter that half their website is styled like it’s 2003 and I’m probably getting a counterfeit product.
Bingo. Predictability and consistency is actually hard to execute and scale.
I can order an iPad from Best Buy or Apple, but most of the time I'm never quite sure when it might arrive. Amazon, I know it should arrive tonight or tomorrow.
I tend to avoid buying many brands on Amazon because of supply chain integrity risks, but their execution is consistent and predictable. I can't say that about many retailers.
how is it not kind of stupid to prioritize getting something asap over being genuine?
The growth potential and the customer satisfaction.
The sad reality is that a large majority of people don't actually use products they buy. They want the satisfaction of getting a new "quality" product and imagine it gives them status.
that is stupid, which is what im saying