Comment by zach_garwood
3 years ago
When I worked retail, I would give customers whatever they asked for because 1) it's not my stuff, 2) it belonged to a soulless corporation that did not need it, 3) I am not paid enough to be a store's loss prevention agent.
But Starbucks had this explicit corporate policy anyway, which lines up with the article and its principles.
And it takes a while to become that realistically cynical about retail work. We were actually treated pretty well, had mostly friendly customers, and got along with management. At least at the time.