Comment by tomcam
3 years ago
> you can send them a box of loose parts, no part numbers, no markings, and they'll go through it, figure out what's what, and refund you for it
That is insane. Mad props to them
3 years ago
> you can send them a box of loose parts, no part numbers, no markings, and they'll go through it, figure out what's what, and refund you for it
That is insane. Mad props to them
I'm sure they have internal horror stories of the practice, but they do it.
When we sold an old company to a PE group, all the McMaster loose stuff in the warehouse went back to them stacked in boxes on a pallet for them to work through. I wouldn't be surprised to learn our CM did the same thing after the sale.
That kind of service must require tons of human intervention and employees who worked there for decades, no? I mean the catalog is humongous.
Knowing the customer’s order history reduces the search space in most cases.
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