Comment by MrDresden
3 years ago
I've been a paying Protonmail customer for years and recently started worrying about having put my eggs into the Protonmail basket.
/rant
Recent outage issues surfaced some major flaws with the mobile clients, on top of shaking my faith in the infrastructure (though no one can easily stand up to nation state actors so I do not blame PM).
And yesterday I was shown ads inside the web portal, along with a big call-to-action button that wasn't there before to go buy a new tier. Have I mentioned that I have been a customer already for years?
Never used the bridge, but honestly I am not surprised that it may be broken and not receiving the attention it deserves.
It feels like Proton (with its vpn, email and the whole 'suite' they are promoting under the brand) is simply another growth company, focused on adding more and more features rather than on good old fashioned stable products.
I also got this ad yesterday when I opened PM. It's the kind of ad you'd expect from a free tier but not as a paying customer. At first it made me wonder if my subscription had expired.
I think we're at a pretty clear turning point in the "scorpion and frog" fable. Continue into the river at your own peril.
I had recent concerns too; between the mobile app not really working well anymore, and their confusing rebrand where I now have to go to a different URL, and these popups, and now this.
Issues with the app:
- notifications sometimes don’t pop up on iPhone. Yes, I have the enabled.
- app can take a minute to load
- when you click on a notification, it opens the app on the previous email you read, while taking a very long time to load the one you clicked on
I seriously hope they refocus on their core product. These issues are new.
> Never used the bridge, but honestly I am not surprised that it may be broken and not receiving the attention it deserves.
The bridge was broken in the past, but since around maybe 2-3 years it seems to be working fine.
According to the linked GitHub issue, bridge is not fine and is deleting messages.
Do you mean the ad about the Visionary subscription? I'm also a paying customer but I'm OK with these one-time notification kind of ads about the product I'm using. Just don't shove it in my face every time I open it.