Comment by akaike
3 years ago
Have the same experience with AWS, the customer service is nice and I always felt like I’m talking to a human and not a bot like with Google. Google is just the worst nightmare for developers
3 years ago
Have the same experience with AWS, the customer service is nice and I always felt like I’m talking to a human and not a bot like with Google. Google is just the worst nightmare for developers
dvery time the Google Cloud sales people contact me to try to increase my enterprise's use of GCP, I tell them this over and over. I don't want to give my money to Google if AWS does a much better job of customer support. And we're serious: we use all 3 clouds, we have TAMs in each of them, and a direct line to senior leadership.
I used to work for Google and then left for a startup; the sales people kept calling and saying "Urs wants to talk to the CEO" and I'd say: "the CEO hired me to negotiate our cloud deal. We considered GCP but AWS made a far better offer. Urs can call me and we can discuss the limitations of GCP". (I know Urs; I'm the one on stage with him when GCE was launched, running the demo). He never did call and we never gave them our business.
(BTW, my first question for Urs was going to be "why did you defend killing Google Reader? That strongly affected my interest in buying Google products." :)
Urs should only be making technical decisions for the sake of the technology. When it comes to business, he comes off like a cartoon supervillain business man. He really doesn't listen to how his words (or tweets) land.
The TSE should have been able to override the accruing charges on their GCP account. Or they can use another payment method to pay the GCP bill. It sounds like funds they are owed, that they would use to pay GCP bill are locked away until the account is verified.