Comment by more_corn

I too am currently in Google Pay support hell. Never in my life have I experienced such a Byzantine hell of weaponized incompetence.

I’d post the thread but it’s just 48 exchanges of me calmly and patiently explaining the situation. And them failing to read the case notes, saying platitudes and then pasting the same non-useful canned response.

Here’s a fun fact or two: Did you know there’s no way to get your money out from the web interface? Did you know there’s no way to select your profile id on iOS? These two features haven’t been implemented. If you’re clever you can reconstruct the rest. Their documentation indicates that they also don’t have an account closure reconciliation process. I’m hoping that’s just inaccurate documentation because that’d be illegal.

Good times. Some states attorney generals should band together and sue those jerks.