Comment by more_corn
3 years ago
I’ve had phenomenally good support from AWS. I recently had a problem where a nat instance was opening more than 55k simultaneous connections (don’t ask) and AWS support helped me track down which ecs service it was coming from. I’ve had utter shit support from GCP (mostly around “hey can I get this API limit raised). My best support from GCP was from our customer evangelist. He actually knew stuff. His turnaround time was 3-5 days. I eventually just stopped filing support cases because they were useless.
Also currently actual AWS staff is answering on the new community support forum re:post, I’ve been taking full advantage of that.
There are some things which AWS suck at unless you have an enterprise support plan, like having a deep review of a technical issue in their products, and having visibility into product bugs in general.
Even then after reporting a significant issue like Aurora query execution being non-deterministic in a very specific case, I only found out it was solved months later after working around it from reading patch notes.