Comment by throwaway892238
3 years ago
> if you can demonstrate positive DNS record control and go through the motions with support it does get done and you gain control.
nope. made the DNS change. went through the motions. even got at call - at 5AM Eastern Time - from a support person to ask me one question, then "I need to confer with so and so". several emails later, new support people asking the same questions. but because I cannot answer "recovery questions" made by person who has left the company, they refuse to offer any other support. attestations of proof of who we are be damned, they just follow their robotic script. so we're just screwed.
> attestations of proof of who we are be damned, they just follow their robotic script. so we're just screwed.
Hire a lawyer and send a certified letter with return receipt requiring them to explain their decision, and prepare to sue. I'm presuming that this is a B2B dispute, and I notice that a lot of HN people are (rather counterintuitively, considering Y Combinator owns HN) scared of hiring lawyers. Unless that the records show that your old employee is the recorded administrative owner of the domains (this unfortunately happens frequently to small businesses), this should resolve this issue.