Comment by 8f2ab37a-ed6c

Had one crappy experience with them where I lost a bunch of money due to the operator not knowing how to use google maps to tell that they were buying tickets two hours away from where I lived. I asked within 15 minutes. They couldn't get the tickets refunded. I got charged for the time they spent asking for a refund. Never used them again, not worth the hassle.

Unfortunately they seem to be in that cursed valley of only supporting tasks that anybody can do with 10 minutes of googling, and the chance of them screwing anything else up is too high to be worth the risk of setting $100 on fire for zero results. I don't think that will be a solvable problem with humans until ML mostly takes over.