Comment by trillic
3 years ago
Hotels have support. You can actually walk into the hotel and speak to the manager if it comes to that.
AirBNB is a faceless website. If you're banned your recourse seems to be a support line or chat. Escalating onto social media can be quicker depending on your network.
Meh, good luck going to the manager of your local instance of Marriott or Hilton or Hyatt and getting a corporate-level ban lifted. They're going to tell you that it's above their pay grade, and to contact HQ. HQ will ignore your attempts to contact them unless they come on the letterhead of a law firm. Maybe you can get a ban lifted if it was imposed by the instance, but even then, they're probably just going to tell you to go to HQ.
It doesn't matter if it's SPG or AirBNB: when you're fighting with a large company that (you believe) has made a mistake, the best/only path forward is to get a lawyer involved.
Difference being there are many hotels to choose from, and quite honestly, I've never heard of someone getting banned from a hotel chain (though I assume it has happened).
> Escalating onto social media can be quicker depending on your network.
Funny enough, Twitter was the best way to get CA DMV support during the pandemic. They'd DM you unlisted phone numbers to call and get things done that the regular website can't. This is the only reason I have a Twitter account.