Comment by Nextgrid
3 years ago
In a hotel the decisions would be made by a reasonably competent human, and can be appealed to a human if there's a problem.
In Airbnb, the decision would be made by a black-box algorithm, and appeals would be directed to an outsourced monkey who is neither given the training, nor the information, nor paid enough to give a shit, if not stonewalled directly with a canned response.
> reasonably competent human
The reasonably competent human at the hotel is the night-shift clerk making $13 an hour, and his manager, who makes $17, both of whom are utterly terrified of getting fired.
True, but this is still a major upgrade from the $1/hour outsourced drone working in atrocious call-center-like conditions trying to close as many support tickets as possible.