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Comment by rngname22

3 years ago

They didn't ban her parents because they didn't like their daughter's politics, they likely had reason to believe Lauren attempted to circumvent her own ban by using her parents as a go-between or even through impersonating one or both of her parents (things like IPs, phone device IDs, etc can be used as signals although we all have to admit they aren't a smoking gun just hints). But due to legal risk are unable to disclose means or methods for how they did so or to comment publicly on the decision. So of course there's no way to prove this, but it would be typical of the types of systems that large tech companies' trust and safety systems use everyday. Ultimately with some situations like this they are making a judgment call and weighing brand risk if they get it wrong and retain a bad actor especially if said actor remains on the platform and does something even worse in the future VS the sort of injustice of removing a good actor due to being too careful/overly cautious. Guess which usually wins.

Source: work in Trust and Safety (not at Airbnb).

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rngname22

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lamontcg  3 years ago

> But due to legal risk are unable to disclose means or methods for how they did so or to comment publicly on the decision. So of course there's no way to prove this, but it would be typical of the types of systems that large tech companies' trust and safety systems use everyday.

And the kinds of systems that produce Kafkaesque articles on HN every other day, where a transparent appeals process needs to be forced onto those companies by the government, or they need to be broken up by antitrust legislation.