Comment by Springtime

> Discord is filled with people under the mistaken impression they have documented anything by having a chat with a search feature... when the "rules" are in fact buried, no longer accessible, or just hidden in a wall of conflicting information.

Part of this is a result of some communities not being organized well enough but also making do with fitting an IRC-like format ('servers'/channels/message buffers) into a more structured one. People are willing to compromise on having less suitable structure for denser/more important information since Discord offers such attractive and easy-to-use features in one place.

That said most communities I know of create channels devoted to rules/FAQs, though for things like lists of file announcements/releases (in eg: modding communities) it's messier.

The new forums channel feature has helped by making things sortable and more structured but those only apply to new channels not existing. The forums feature also highlights Discord has recognized how communities have been using their site like a forum for certain channels such as Q&A/releases/showcases (and why comparing it to publicly indexable forums is even more relevant since the feature set will only grow).